Guarantee

Opening Hours

Mon-Fri 8:00am - 5pm
​Saturday 9am - 3pm

Terms of Trade

Terms of Trade Outlined:

When signing up for a new project managed bathroom, a $1000.00 deposit is payable.  Your consultant will give you a detailed quote, and a progress schedule for 3 subsequent progress payments will be outlined.  Payment is due 14 days from the Invoice date.

Tiles are to be checked before laying, as no claims are accepted after tiles are laid.  

Tile Credit Policy:  A 20% handling fee applies to all returns.  Full boxes only accepted within 30 days of invoice date, and there is no credit on sale items.

Tile Holds Policy:  We can only accept tile orders for future dispatch if paid for in full.


Home Trends Guarantees


For over 15 years Home Trends has been standing behind the workmanship of our bathroom and tile installations.  When we accept your deposit to project manage any bathroom or tile installation we guarantee the following:
 
  • Your bathroom and tiling is guaranteed for 10 years:  Upon completion of your installation, the Home Trends Project Management Contract provides you with a 10 year guarantee.  This covers the workmanship and products supplied from our extensive product range.  (If, however, you have asked us to source products from elsewhere these will be excluded as we cannot be certain of their quality).
 
  • Your deposit is guaranteed:  Home Trends founding director, John Dinmore, personally guarantees your deposit.  When you pay a deposit for a project managed bathroom or tile installation you will receive this guarantee, in writing.
 
  • Best price guarantee:  Because we display it we can buy it better.  If you find a lower price for any item we display, we will beat it (bring in the quotation or advertisement (may not apply to end of line or ex-display one-off specials).
 
  • Openness guaranteed:  Home Trends will provide a detailed quote showing the individual cost of all items and services included (rather than just a lump sum fixed price, which includes a large margin for contingencies that you will be charged for regardless of the outcome with some other companies).  If variations are requested or required these will be discussed and approved by you beforehand.  We recognise that tiling involves estimation and will charge if extra tiles or trims are required, but will likewise credit you if we have too many.

 

ABOUT US

Home Trends have been helping Aucklanders for over 22 years in creating their desired bathroom. With our friendly bathroom specialists and Kiwi and European products you can be assured that you will get a personal and reliable service with top quality products for long-lasting bathrooms that will stand the test of time.
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CONTACT US

Phone: 09 478 9788 or 0800 881 991
Fax: 09 478 9703
Email: info@hometrends.co.nz

Showroom
732 Beach Rd, Browns Bay,
Auckland, New Zealand